Own your call recordings. Keep the experience.
Arkivo moves your contact-center recordings out of NICE and Genesys into your own cloud — and keeps the search, playback, and QA your teams already know, now powered by private, in-tenant AI. One unified caller history, with transcription, sentiment, legal hold, retention, and audit built in — and your PHI never leaves your environment.
Own your recordings. Keep the experience.
Arkivo is the cloud-agnostic control plane that moves your call recordings into storage you control — without changing how your team works.
The cross-vendor caller timeline nobody else can give you.
Incumbent platforms silo recordings per system. So when you move from NICE to Genesys, the history splits in two. Arkivo stitches one chronological thread per caller across both eras — with provenance you can prove.
Incumbents silo per platform
NICE keeps NICE recordings. Genesys keeps Genesys recordings. The moment you migrate, a caller's history splits down the middle.
Arkivo stitches one thread
We unify every interaction into a single chronological timeline per caller — spanning the NICE era and the Genesys era as one continuous story.
Byte-verified provenance
Each entry traces back to its original NICE Master Contact ID or Genesys conversationId, with a checksum proving the recording is the unmodified original.
- Mar 2021 · 09:14NICE CXoneD. Okafor·Billing
- Aug 2021 · 14:02NICE CXoneR. Patel·Retention
- Genesys Cloud era →Feb 2023 · 11:37GenesysM. Alvarez·Support
- Jul 2024 · 16:20GenesysS. Chen·Tier-2
- Jan 2026 · 10:08GenesysL. Moreau·VIP Care
Everything you need, in one place
Dive into the platform, the private AI, the migration, and how we deploy it into your own cloud.
Platform
Search, waveform playback, transcripts, the cross-vendor caller timeline, exports, legal hold, retention, and audit.
Private AI
Transcription, sentiment, automated QA scoring, and rating — on models inside your own tenant, with no PHI/PII egress.
Migration
Byte-verified, zero-loss migration off NICE CXone and Genesys Cloud, with ongoing incremental sync.
Security & compliance
Encryption with your keys, SSO/SAML, RBAC, and an immutable audit log — plus our published compliance program status.
Deployment
Run in your own AWS, Azure, GCP, private cloud, or on-prem — your storage, your keys, your residency.
Professional services
Expert-led assessment, migration engineering, private deployment, and managed post-migration operations.
What owning your recordings unlocks.
Figures shown are illustrative and designed-for targets — actual results depend on retention volume, cloud pricing, and migration scope.
Own your recordings. Keep the experience. Cut cost, end lock-in, and unify every conversation — without changing how your team works.
Where our compliance program actually stands
We publish status rather than badges. Nothing here is claimed as achieved until a report exists and we can hand it to you. Regulations are listed as alignment because no certification exists for them.
| Item | Status | Target date | Evidence |
|---|---|---|---|
SOC 2 Type IAttestation SOC 2 Type I — controls design attestation. Program underway; target Q1 2027. | In progress Program underway. Not yet attested. | None yet | |
SOC 2 Type IIAttestation SOC 2 Type II — observation window opens at production cutover (target Q2 2027); report targeted Q4 2027. | Planned Committed and scheduled. Not yet started. | None yet | |
SOC 1Attestation SOC 1 — not applicable to Arkivo's scope. Arkivo does not process transactions affecting customer financial reporting. Available on request if a control objective is identified. | Not applicable Out of scope for what Arkivo does. | — | None yet |
HIPAARegulation HIPAA — no certification exists. Arkivo executes a BAA and is architected so PHI never leaves the customer's own cloud tenant. | Alignment only A regulation we design to — no certification exists for it. | — | None yet |
GDPRRegulation GDPR — no certification exists. Recordings stay in the customer's own tenant and region, so residency, access, and erasure remain under the customer's own controller obligations and agreements. | Alignment only A regulation we design to — no certification exists for it. | — | None yet |
CCPA / CPRARegulation CCPA / CPRA — no certification exists. Consumer data stays in the customer's own tenant; access and deletion requests are served from storage the customer controls. | Alignment only A regulation we design to — no certification exists for it. | — | None yet |
FINRARegulation FINRA — no certification exists. Arkivo is designed for the retention, legal-hold, and tamper-evident audit obligations broker-dealers carry, on storage the customer owns. | Alignment only A regulation we design to — no certification exists for it. | — | None yet |
MiFID IIRegulation MiFID II — no certification exists. Arkivo is designed for trade-related call-recording retention obligations, on storage the customer owns. | Alignment only A regulation we design to — no certification exists for it. | — | None yet |
PCI DSSCertification PCI DSS — Arkivo holds no PCI validation. Arkivo does not store, process, or transmit cardholder data. PCI-scope redaction is a product feature, not a validation Arkivo holds. | Not applicable Out of scope for what Arkivo does. | — | None yet |
Third-party penetration testAttestation Third-party penetration test — planned; first engagement targeted by 31 December 2026. No report exists today. | Planned Committed and scheduled. Not yet started. | None yet | |
HIPAA Security Risk AssessmentAttestation HIPAA Security Risk Assessment — underway; target completion 31 October 2026. | In progress Program underway. Not yet attested. | None yet |
Last verified 16 July 2026. Arkivo executes a BAA with every covered-entity customer. Questions from a security review? Ask us directly.
Own your recordings. Keep the experience.
See the control plane live in minutes, or talk to us about migrating off NICE or Genesys into the cloud you already trust. No rip-and-replace, no lost calls.
No data migration required to evaluate · Your cloud, your keys, your data