Arkivo
Trust & compliance

Security, privacy & compliance — by design

Data sovereignty as architecture, not a toggle: your cloud, your keys, AES-256 and TLS encryption, and an immutable audit trail — governed by SSO/SAML, SCIM, and fine-grained RBAC, and built HIPAA, PCI, GDPR, and SOC 2 ready.

Security, privacy & compliance

Built for the most regulated contact centers on earth

Arkivo is engineered so your recordings stay yours — encrypted, residency-bound, and access-controlled — while you keep the evidence trail regulators and auditors expect.

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Your cloud, your data

Recordings live in your tenant and never leave it. Arkivo is a thin control plane — it orchestrates and indexes; it never becomes another vendor holding your media hostage.

Encryption everywhere

AES-256 encryption at rest via native server-side encryption, and TLS 1.2+ for every byte in transit. No unencrypted path exists, end to end.

Bring your own keys

Hold the keys yourself with AWS KMS, Azure Key Vault, or your own CMK. Rotate or revoke at any time — and access ends the moment you say so.

PHI & PII safe by design

Redaction and masked tokens keep sensitive data out of view. No raw media URLs are ever exposed — playback runs on short-lived, scoped presigned links only.

Immutable audit

Every access — search, view, play, download, export — is written to an append-only, tamper-evident log. A defensible record of who touched what, and when.

Least-privilege access

Role-based access control with fine-grained data scoping means people see only what their role allows — and every grant and action is fully logged.

Data residency

You choose the region. Recordings stay where your policies and regulators require, with no silent replication to geographies you didn't approve.

Legal hold & defensible retention

Place matters on hold and those holds override deletion everywhere, every time. Retention runs on policy, never on guesswork — and never against an active hold.

Your recordings never leave your tenant. Arkivo holds the index — you hold the data.

Sovereignty isn't a setting you toggle on — it's the architecture. Your cloud, your keys, your region, your audit trail, fully under your control.

Identity, roles & permissions

The right people see the right recordings — and nothing more

Plug into your identity provider, map your org onto built-in personas, and scope every action down to a single team or a single user.

Enterprise SSO

OIDC and SAML 2.0 single sign-on with your existing identity provider — Okta, Microsoft Entra ID, Ping Identity, or Google Workspace. No separate password to manage.

SCIM provisioning

Automated provisioning and deprovisioning via SCIM. Users and groups stay in lockstep with your directory, so access ends the instant someone is offboarded.

Multi-factor authentication

Enforce MFA at sign-in through your IdP. Strong authentication is a precondition for reaching a single recording, not an afterthought bolted on later.

Eight built-in personas, ready on day one

Each role ships with a sensible default scope — from an agent who only ever sees their own calls, to org-wide compliance and audit access.

Self

Agent

Handles calls. Sees and annotates their own interactions only.

Team

Team Lead / Supervisor

Oversees a team. Searches and plays team interactions, exports, annotates.

Team

QA / Quality Analyst

Evaluates interactions by campaign. Plays, scores, exports.

Organization

Compliance Officer

Org-wide access. Manages legal holds, retention, deletions, audit.

Organization

Legal / e-Discovery

Org-wide access for matters. Manages legal holds and exports.

Organization

Contact-Center Admin

Configures connectors and retention. Monitors migration & sync.

Organization

System / Tenant Admin

Full tenant configuration: users, roles, branding, storage.

Organization

Auditor (read-only)

Read-only access to metadata and the immutable audit log.

Custom roles & an editable permission matrix

Personas are only the starting point. Build your own roles and toggle each permission independently, with access scoped to an organization, division, team, or a single user.

SearchPlaybackExportAnnotateLegal HoldRetentionAdminOrg / Division / Team / Self
Your cloud · Your keys · Your data

Own your recordings. Keep the experience.

See the control plane live in minutes, or talk to us about migrating off NICE or Genesys into the cloud you already trust. No rip-and-replace, no lost calls.

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No data migration required to evaluate · Your cloud, your keys, your data