Arkivo
Why Arkivo

Own the recordings. Own the AI. Own the cloud they live in.

Every competitor keeps your recordings — and runs your AI — in their cloud. Arkivo is the one archive that puts both inside your own tenant, with a cross-vendor caller timeline and byte-verified migration no one else offers.

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The short answer

Arkivo is a cloud-agnostic call-recording archive that runs in your own cloud — your storage, your keys, your models. It migrates NICE and Genesys recordings with byte-level verification, unifies them into one cross-vendor caller timeline, and runs all AI in your tenant with no data egress. You choose Arkivo to own your data and your AI instead of renting them back from a vendor.

The spine of every comparison

Six things only Arkivo does together

Any one of these exists somewhere in the market. Arkivo is the only platform that delivers all six in your own cloud.

Your cloud, not theirs

Recordings live in your own S3, Azure Blob, or GCS bucket. Storage is billed directly by your cloud provider at their rates — never marked up or resold — so your single largest cost stays yours.

Your AI, in your tenant

Transcription, sentiment, automated QA scoring, redaction and summaries run on your own models inside your boundary. No PHI or PII egress, nothing used to train a vendor model, with a fully air-gapped path available.

Your keys

Bring your own keys through AWS KMS, Azure Key Vault, or GCP Cloud KMS, including your own CMKs. Because the keys live in your cloud, you can rotate or revoke access on your terms at any time.

One cross-vendor caller timeline

Every interaction for a caller, stitched into a single timeline across NICE and Genesys. No other archive unifies both source platforms into one view.

Byte-verified migration

Each file is checksum-validated in your cloud before it counts as migrated, and nothing is ever deleted at the source until it is verified present and intact. There is no window where a recording can be lost.

Flat, honest pricing

An annual platform fee plus your own cloud storage — not a per-TB archive tax that punishes scale. Your cost curve flattens exactly where legacy vendors' curves climb.

Which is right for you

Pick by what you actually need to protect

Where Arkivo fits best — and why — by the situations teams most often compare it in.

Best for healthcare & payers (PHI)

Recordings and AI stay inside your HIPAA boundary — your cloud, your keys, your BAAs — with automatic PHI/PII redaction and an immutable audit log. Nothing is sent to a vendor model.

Best for financial & insurance compliance

FINRA/MiFID-grade retention, legal hold, and a tamper-evident audit on storage you control — with in-tenant analytics instead of a third party processing regulated calls.

Best for BPOs & outsourcers

White-label the whole app, isolate every client as its own tenant, and run per-client archives in your own cloud as your own product — without per-TB vendor markup.

Best for migrating off NICE / Genesys

Byte-verified migration with nothing deleted at source until it is verified in your cloud, plus a unified cross-vendor caller timeline across both platforms.

When Arkivo is not the answer

Arkivo is an archive, governance, and in-tenant-AI layer — not a live contact-center platform. If you need live call routing, an IVR, or real-time agent assist during live calls, you still need your contact-center platform (NICE, Genesys, Five9, and the like). Arkivo complements it: once a call ends, Arkivo owns, governs, searches, and auto-QAs the recording in your own cloud — at a fraction of the long-term storage and playback cost.

See Arkivo against your current vendor

Honest, sourced, head-to-head comparisons with every platform teams evaluate Arkivo against.

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Questions, answered

Why Arkivo — FAQ

Your cloud · Your keys · Your data

Own your recordings. Keep the experience.

See the control plane live in minutes, or talk to us about migrating off NICE or Genesys into the cloud you already trust. No rip-and-replace, no lost calls.

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No data migration required to evaluate · Your cloud, your keys, your data