Arkivo
The platform

One platform to own, find, and govern every recording

Search, waveform playback, time-synced transcripts, and a unified cross-vendor caller timeline — wrapped in the legal hold, retention, RBAC, and immutable audit your compliance team expects, all on storage you control.

The platform

Everything you need to own, find, and govern every recording

One control plane spanning discovery, playback, migration, and compliance — built so your team can do everything they did before, on storage you control.

Discover

Global faceted search

Full-text search with auto-suggest across every interaction. Filter by agent, queue, ANI/DNIS, sentiment, date, source, and flags to find any call in seconds.

Discover

Waveform player & transcripts

Speed and channel controls, segment and redaction markers, and a time-synced, speaker-labeled transcript that scrolls in lockstep with playback.

Discover

Cross-vendor caller timeline

One chronological thread per caller, woven across NICE-era and Genesys-era recordings so a customer's full history lives in a single view.

Discover

Call-segment stitching

Transfers, consults, and holds are reassembled into one logical interaction — no more piecing a conversation together from scattered fragments.

Operate

Bulk export & download jobs

Export audio, metadata, and transcripts to a download or a storage path, and watch live job progress from queued to complete.

Operate

Object-storage browser

Browse the org / year / month / day / conversationId layout directly inside your own bucket or container — exactly as Arkivo wrote it.

Operate

Byte-verified migration & sync

Monitor discovery, transfer, checksum verification, and reconciliation. Nothing is deleted at the source until it is verified in your cloud.

Operate

Source connectors

NICE CXone and Genesys Cloud today, with Five9, Twilio, Avaya, Cisco, and Zoom on the roadmap — one control plane for every platform you run.

Govern

Legal holds & e-discovery

Place matters on hold and held interactions override retention everywhere, every time — backed by a complete, exportable activity log.

Govern

Retention & lifecycle policies

Per-scope retention with delete, archive-tier, or redact at expiry, plus a deletion queue gated by typed confirmation before anything is removed.

Govern

Immutable audit log

An append-only, tamper-evident record of every search, view, play, download, export, hold, and setting change — defensible by design.

Administer

Users, roles & RBAC

Persona roles, custom roles, and data scoping with an editable permission matrix that mirrors the access model already enforced in NICE and Genesys.

Administer

White-label & multi-tenant

Re-skin the entire application — name, colors, and logo — per tenant, live, so Arkivo can ship as your product to every organization you serve.

The differentiator

The cross-vendor caller timeline nobody else can give you.

Incumbent platforms silo recordings per system. So when you move from NICE to Genesys, the history splits in two. Arkivo stitches one chronological thread per caller across both eras — with provenance you can prove.

  • Incumbents silo per platform

    NICE keeps NICE recordings. Genesys keeps Genesys recordings. The moment you migrate, a caller's history splits down the middle.

  • Arkivo stitches one thread

    We unify every interaction into a single chronological timeline per caller — spanning the NICE era and the Genesys era as one continuous story.

  • Byte-verified provenance

    Each entry traces back to its original NICE Master Contact ID or Genesys conversationId, with a checksum proving the recording is the unmodified original.

One caller. One history. Both vendors.
Caller timeline
+1 (415) ••• ••42 · 5 interactions
Cross-vendor
← NICE CXone era
  • Mar 2021 · 09:14NICE CXone
    D. Okafor·Billing
  • Aug 2021 · 14:02NICE CXone
    R. Patel·Retention
  • Genesys Cloud era →
    Feb 2023 · 11:37Genesys
    M. Alvarez·Support
  • Jul 2024 · 16:20Genesys
    S. Chen·Tier-2
  • Jan 2026 · 10:08Genesys
    L. Moreau·VIP Care
Your cloud · Your keys · Your data

Own your recordings. Keep the experience.

See the control plane live in minutes, or talk to us about migrating off NICE or Genesys into the cloud you already trust. No rip-and-replace, no lost calls.

Launch the live app

No data migration required to evaluate · Your cloud, your keys, your data