Arkivo vs MediaVault Plus
The closest archive twin: same goal, opposite ownership model. MediaVault keeps your recordings on its Azure; Arkivo keeps them in your cloud, under your keys.
MediaVault Plus is a PCI-DSS-validated, Azure-hosted archive for credit unions and healthcare that want a turnkey vault. Arkivo does the same archiving but inside your own cloud, under your keys, with in-tenant AI and a NICE+Genesys timeline. The single biggest difference is ownership: their cloud versus yours. Pick Arkivo when you must own and govern the data.
Arkivo vs MediaVault Plus at a glance
| Capability | Arkivo | MediaVault Plus |
|---|---|---|
| Runs in your own cloud — you own the storage | Yes | No |
| Multi-cloud (AWS · Azure · GCP · private) | Yes | No |
| AI runs inside your tenant — no data egress | Yes | No |
| Cross-vendor caller timeline (NICE + Genesys) | Yes | No |
| Byte-verified, zero-loss migration | Yes | No |
| Bring your own keys / CMK | Yes | No |
| 100% automated QA inside your tenant | Yes | Partial |
| Legal hold, retention & lifecycle | Yes | Partial |
| Immutable, exportable audit log | Yes | Partial |
| White-label / multi-tenant | Yes | No |
| Transparent flat pricing (no per-TB tax) | Yes | No |
| Fully air-gapped option | Yes | No |
Their cloud, or your cloud
MediaVault Plus and Arkivo solve the same problem — a secure, searchable, compliant archive of contact-center recordings — which makes MediaVault the truest head-to-head comparison. The split is ownership. MediaVault stores your recordings, transcripts, and analytics on its own Azure tenant. Arkivo deploys the archive and the AI inference inside your cloud account, so the data, the keys, and the model never leave your boundary.
MediaVault is Azure-only and packages transcription, QM scorecards, PCI/PII redaction, and analytics as quote-only add-ons that, by default, run in its cloud. Arkivo is cloud-agnostic (AWS, Azure, GCP, or private), runs transcription, sentiment, and 100% automated QA in-tenant with bring-your-own-model, and adds a cross-vendor caller timeline that stitches a customer's NICE CXone and Genesys Cloud history into one view — something MediaVault does not offer.
MediaVault has a real PCI-DSS validated badge today and a published 1,400+ TB track record, which is a genuine strength for a credit-union or healthcare buyer that wants a turnkey vault. The trade-off is that its per-TB pricing taxes scale and its migration is not byte-verified. Arkivo's migration is byte-verified and zero-loss, and its pricing is a flat platform fee on top of your own (cheaper) cloud storage.
Where MediaVault Plus is strong
An honest read — these are real strengths worth weighing in your decision.
- Holds a real PCI-DSS validated badge today — a concrete, current compliance proof point.
- Published 1,400+ TB stored track record across production customers.
- Simple, transparent entry pricing that works well for small credit unions.
- Implementation is included rather than a separate professional-services line item.
- Mature for its target verticals — credit unions and healthcare — with 13 integrations.
Arkivo vs MediaVault Plus — FAQ
Last verified June 2026. This comparison reflects publicly available information and is offered in good faith; competitors change quickly, so re-verify before a purchase decision. Sources: MediaVault Plus official site · Arkivo competitive research.
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