Arkivo
Zero-loss migration

Byte-verified migration off NICE & Genesys — without losing a second

Move years of NICE CXone and Genesys Cloud recordings into storage you own, checksum-verified at every step. Nothing is deleted at the source until a verified copy lands in your cloud, and incremental sync keeps your live platform current.

Zero-loss migration

Migrate years of recordings without losing a second

Arkivo moves your archive into storage you own with byte-level verification at every step — running live, monitored, with automatic retries and backoff.

  1. 01

    Discover

    Catalog every recording and its metadata at the source — building a complete manifest of exactly what exists before a single byte moves.

  2. 02

    Transfer

    Stream recordings into your cloud, paced to respect source API limits — staying under NICE export-fee thresholds and within Genesys rate limits.

  3. 03

    Verify

    Checksum every byte against the source. A copy only counts as complete once its hash matches end to end — no truncated or corrupt files.

  4. 04

    Reconcile

    Track a live manifest of discovered vs. copied vs. verified vs. reconciled, so the count never drifts and every gap is visible and retried.

  5. 05

    Cutover

    Switch over only after a byte-verified copy exists in your cloud. Ongoing incremental sync keeps Genesys current with no second lost.

No source recording is ever deleted until a byte-verified copy exists in your cloud.

Source data is the last thing to go — and only after discovery, transfer, checksum verification, and reconciliation all agree.

Verified before anything moves on

Every byte is checksummed against the source, so a migrated copy is provably identical — not just present.

Live, monitored, and resilient

Migration runs continuously with automatic retries and backoff, then incremental sync keeps your live platform current.

The differentiator

The cross-vendor caller timeline nobody else can give you.

Incumbent platforms silo recordings per system. So when you move from NICE to Genesys, the history splits in two. Arkivo stitches one chronological thread per caller across both eras — with provenance you can prove.

  • Incumbents silo per platform

    NICE keeps NICE recordings. Genesys keeps Genesys recordings. The moment you migrate, a caller's history splits down the middle.

  • Arkivo stitches one thread

    We unify every interaction into a single chronological timeline per caller — spanning the NICE era and the Genesys era as one continuous story.

  • Byte-verified provenance

    Each entry traces back to its original NICE Master Contact ID or Genesys conversationId, with a checksum proving the recording is the unmodified original.

One caller. One history. Both vendors.
Caller timeline
+1 (415) ••• ••42 · 5 interactions
Cross-vendor
← NICE CXone era
  • Mar 2021 · 09:14NICE CXone
    D. Okafor·Billing
  • Aug 2021 · 14:02NICE CXone
    R. Patel·Retention
  • Genesys Cloud era →
    Feb 2023 · 11:37Genesys
    M. Alvarez·Support
  • Jul 2024 · 16:20Genesys
    S. Chen·Tier-2
  • Jan 2026 · 10:08Genesys
    L. Moreau·VIP Care
Your cloud · Your keys · Your data

Own your recordings. Keep the experience.

See the control plane live in minutes, or talk to us about migrating off NICE or Genesys into the cloud you already trust. No rip-and-replace, no lost calls.

Launch the live app

No data migration required to evaluate · Your cloud, your keys, your data