Arkivo vs Level AI
Strong real-time assist, record-on-transfer, and Auto-QA in Level AI's cloud; Arkivo is the complementary layer that owns and governs the archive in yours.
Level AI does voice and screen recording with 100% Auto-QA, coaching, real-time assist, and record-on-transfer, integrating Five9, Talkdesk, Genesys, and AWS Connect — in its own cloud. It's an analysis layer, not archive ownership. Arkivo complements it: own, govern, and auto-QA the archive inside your own cloud. Pick Level AI for real-time assist; pick Arkivo to own the archive.
Arkivo vs Level AI at a glance
| Capability | Arkivo | Level AI |
|---|---|---|
| Runs in your own cloud — you own the storage | Yes | No |
| Multi-cloud (AWS · Azure · GCP · private) | Yes | No |
| AI runs inside your tenant — no data egress | Yes | No |
| Cross-vendor caller timeline (NICE + Genesys) | Yes | No |
| Byte-verified, zero-loss migration | Yes | No |
| Bring your own keys / CMK | Yes | No |
| 100% automated QA inside your tenant | Yes | Yes |
| Legal hold, retention & lifecycle | Yes | No |
| Immutable, exportable audit log | Yes | No |
| White-label / multi-tenant | Yes | No |
| Transparent flat pricing (no per-TB tax) | Yes | No |
| Fully air-gapped option | Yes | No |
Their cloud, or your cloud
Level AI is a conversation-intelligence platform with voice and screen recording, 100% Auto-QA, coaching, real-time agent assist, compliance monitoring, and record-on-transfer, with integrations across Five9, Talkdesk, Genesys, and AWS Connect. Its real-time assist and record-on-transfer are genuine strengths — and, like Observe.AI, its real-time assist is something Arkivo deliberately doesn't try to match.
Arkivo addresses the layer underneath the analysis: owning the archive. Level AI runs in its own cloud and is fundamentally an analysis layer, not a compliant archive the customer owns. Arkivo lands recordings in the customer's own AWS, Azure, GCP, or private cloud, with legal hold, retention, an immutable audit log, byte-verified migration, and bring-your-own-keys.
Their QA capabilities overlap but live in different places: Level AI's Auto-QA runs in its fabric, while Arkivo runs 100% automated QA inside the customer's tenant against the owned archive with bring-your-own-model. The framing is the same as for Observe.AI — complementary. Use Level AI for real-time assist and coaching; use Arkivo to own, govern, and auto-QA the archive, with a NICE+Genesys caller timeline Level AI doesn't provide.
Where Level AI is strong
An honest read — these are real strengths worth weighing in your decision.
- Real-time agent assist during live calls — a genuine capability Arkivo does not replicate.
- Record-on-transfer to capture interactions across hand-offs.
- Mature 100% Auto-QA and coaching workflows.
- Broad CCaaS integrations (Five9, Talkdesk, Genesys, AWS Connect).
Arkivo vs Level AI — FAQ
Last verified June 2026. This comparison reflects publicly available information and is offered in good faith; competitors change quickly, so re-verify before a purchase decision. Sources: Level AI official site · Arkivo competitive research.
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